Privacy Policy

**1. Introduction**

Welcome to Creative Mould Works ("we," "our," or "us"). We are a premier manufacturer of Die & Mould, Pattern, Castings, and provider of 3D Scanning services, based in Rajkot, Gujarat, India.

We are committed to protecting your privacy and handling your data with transparency and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [**Insert Your Website URL Here, e.g., www.creativemouldworks.com**] and in the course of our business interactions.

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

**2. Information We Collect**

We may collect information that identifies you ("Personal Information") in the following ways:

**A. Information You Voluntarily Provide to Us:**

*   **Contact Inquiries:** When you contact us via our website's contact form, email, or phone, we collect your name, company name, email address, phone number, and the content of your message.

*   **Project Specifications:** When you engage with us for a project (e.g., Die & Mould creation, Castings, 3D Scanning), we may collect technical data, blueprints, 3D model files, and other project-related information that may be necessary for quotation and execution.

*   **Business Correspondence:** Any information you share with us during business communications.

**B. Information We Collect Automatically:**

When you visit our website, we may automatically collect:

*   **Log Data:** Your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.

*   **Cookies and Tracking Technologies:** We use cookies (small data files stored on your device) to enhance your experience, analyze site traffic, and understand how users interact with our site. You can control cookie settings through your browser.

**C. Information from Third Parties:**

We may receive information about you from business partners, suppliers, or publicly available sources to facilitate our business dealings.

**3. How We Use Your Information**

We use the information we collect for various business purposes, including:

*   **To Provide Our Services:** To respond to your inquiries, provide quotations, manufacture Die & Mould, Patterns, Castings, perform 3D Scanning, and manage our projects.

*   **To Communicate:** To send you administrative information, updates regarding your projects, and technical support.

*   **To Improve Our Website:** To analyze how our website is used so we can improve its content and functionality.

*   **For Business Operations:** For data analysis, audits, and developing new products/services.

*   **For Legal and Security Reasons:** To comply with applicable laws, regulations, and to protect our rights, privacy, safety, or property, and/or that of our clients.

**4. Legal Basis for Processing (For GDPR Compliance)**

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information is:

*   **Performance of a Contract:** Processing is necessary to fulfill a business contract with you or your company.

*   **Legitimate Interests:** Processing is necessary for our legitimate business interests, such as improving our services and website, which do not override your fundamental rights.

*   **Consent:** In some cases, we may ask for your explicit consent to contact you for marketing purposes.

**5. How We Share Your Information**

We value your trust and do **not** sell, trade, or rent your Personal Information to third parties. We may share information in the following limited circumstances:

*   **Service Providers:** We may share information with trusted third-party vendors who assist us in operating our website, conducting our business (e.g., cloud storage, IT support, logistics), or servicing you, provided they agree to keep this information confidential.

*   **Legal Obligations:** We may disclose information where required by law, subpoena, or other legal processes.

*   **Business Transfers:** In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

*   **Project Partners:** With your consent, we may share necessary technical data with trusted partners for specific project components.

**6. Data Security**

We implement appropriate technical and organizational security measures designed to protect your Personal Information, especially sensitive project data like 3D scans and designs, from accidental loss, unauthorized access, use, alteration, and disclosure. Our security protocols include secure servers, data encryption, and access controls.

However, no internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

**7. Data Retention**

We will retain your Personal Information only for as long as is necessary for the purposes set out in this policy, including to fulfill our business and legal obligations (such as tax, accounting, or contractual requirements).

**8. Your Data Protection Rights**

Depending on your location, you may have the following rights regarding your Personal Information:

*   **Access and Portability:** The right to request copies of your personal data.

*   **Rectification:** The right to correct any inaccurate or incomplete data.

*   **Erasure ("Right to be Forgotten"):** The right to request that we delete your personal data, subject to certain conditions.

*   **Restrict Processing:** The right to request that we suspend the processing of your personal data.

*   **Object to Processing:** The right to object to our processing of your personal data.

*   **Withdraw Consent:** Where we rely on consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

**9. Third-Party Links**

Our website may contain links to other sites, such as industry partners or service providers. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policy of any site you visit.

**10. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

**11. Contact Us**

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: